In The Science Of Personal Achievement, Napoleon Hill provided a simple yet profound list of ideas that all who desire success should follow. He called it “The 17 Principles Of Personal Achievement.” Here are principles 4 and 5.
Pleasing Personality - A pleasing personality helps you master the major cause of failure-the inability to get along with people harmoniously.
Get along, be a peacemaker when you can, be courteous, be happy. The single most pleasing thing you can do is smile. A sincere, intelligent smile is irresistible, and it brightens the day of everyone who sees it.
Going the Extra Mile - Rendering more and better service than you are paid to render, doing it all the time and doing it with a pleasing, positive attitude.
Demonstrating cookware, when we made a sale, our new customers were always surprised that we would show up as early the next day as they would let us, with the cookware all washed, assembled and ready to use. We called it “installing the cookware.” We would clear out cabinet space, which meant taking their old killer cookware and throwing it away for them. But the topper, the thing that always pleased them, was that we provided the food for another family meal and gave them their first cooking lesson, then invited them to free cooking classes. Buyer’s remorse was seldom a problem for us.
