I read another article that says the same thing as yesterday, so it must be true. From Lynne Haggerman,
Some organizations believe that if employees take 
time to have fun at work, reductions will be seen in productivity, sales and profitability. Research is beginning to show that these long-held corporate beliefs might be wrong.
Many positive results come from playing. Productivity is increased when boring job duties become competitive games that reflect achievement. Creative, out-of-the-box thinking becomes the norm during the problem-solving process. Employee morale and retention rates increase.
Happier, more productive associates will provide better customer service because they will sincerely and naturally strive to build positive relationships with clients. Customers, in turn, will talk to the same staff all the time and feel secure in the knowledge that they are being taken care of personally and consistently. Clients will feel the energy and personal commitment given to their accounts, which will result in increased customer satisfaction and retention rates.
» Having Fun = Better Customer Service from CustomersAreAlways
I've worked for managers that didn't like it when we had fun at work. When we laughed and carried on, it didn't seem like we were doing anything productive. Bah - humbug! If you're this type of manager, I suggest... [Read More]
Tracked on: April 21, 2006 4:11 PM | Permalink to Trackback