From First Things First by Stephen R. Covey, A. Roger Merrill and Rebecca R. Merrill:
Trustworthiness… is a function of character and competence. Character is what we are; competence is what we can do. And both are necessary to create trustworthiness.
Character includes:
Integrity – the ability to walk your talk.
Maturity – the balance of courage and consideration that enables you to say what needs to be said, with respect.
Abundance mentality - the paradigm that life is ever expanding.
Competence includes:
Technical competence – the knowledge and skill to achieve the agreed-upon results.
Conceptual competence – the ability to see the big picture and shift perspectives.
Interdependent competence – the ability to interact effectively with others.
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